Returns & Refund Policy

At PlayBlossom.shop, customer satisfaction is important to us. If you are not fully satisfied with your bracelet or jewelry purchase, you may request a return or exchange for eligible items within 30 days of delivery.

1. Eligibility for Returns

To be accepted, returned items must meet all of the following conditions:

  • The item must be unused and in its original condition.

  • All original packaging, accessories, and included materials must be returned.

  • A valid proof of purchase (such as your order confirmation) is required.

  • The item must not be customized or personalized beyond the standard options offered on the product page.

2. Return Request Process

Returns must be approved before sending any item back.

To start a return, contact us at contact@playblossom.shop. Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without prior approval will not be accepted or processed.

3. Damaged or Incorrect Items

If your order arrives with any issues, please contact us as soon as possible. This includes:

  • Items damaged during shipping

  • Incorrect product, size, or design received

  • Missing parts or components

We will review the situation and provide an appropriate resolution.

4. Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or custom-made jewelry

  • Final sale or clearance items

  • Products that have been damaged after delivery due to misuse or improper handling

5. Exchanges

If you wish to exchange an item, you must first complete the return process for the original product. After approval, you can place a new order. Any eligible refund or credit may be used toward your replacement purchase.

6. Refund Processing

Once your return is received and inspected (usually within 3–5 business days), we will notify you of the outcome.

  • Approved refunds are issued to your original payment method within 5–7 business days.

  • Depending on your bank or payment provider, additional processing time of 3–10 business days may apply before the funds appear in your account.

7. Contact Information

For any questions about returns or refunds, please reach out to us:

Email: contact@playblossom.shop
Phone: +1 860 673 8451
Address: 97 Jackson St, Willimantic, CT 06226, USA